FAQs - The Shark Slides

1. When can I cancel an order?

We can only change orders that have not been processed for shipping yet.
To make changes to your order, please get in touch with support by submitting your request via the “contact us” form.

2. It is safe to order online?

You can be assured that shopping with Shark Slides is safe! We are a small business that will always put customers first, and our mission is to make you feel happy and satisfied with our service and our product.

3. What happens if the lamp I want is out of stock?

If the moon lamp you want is out of stock, don’t worry. Contact us quickly, and we can inform you when our next products will be available in the store.

4. How do I request a shipment stoppage?

When an order has been processed for shipping by the warehouse but hasn’t left the warehouse yet, you can try to request a shipment stoppage via the site contact us page. We cannot promise the request will succeed. For a successful shipment stoppage, we will charge $30 per package. If the shipment stoppage fails, there’s no charge, but the Customer needs to be responsible for any loss.

5. What if I don’t like the product when I receive it?

Do not worry about it, send it back to us for a full refund, or you can exchange it for another moon lamp. You must be happy with your purchase, so please get in touch with us to assist you, or visit our Return & Refund page for more information.

6. How many years do you supply for the warranty?

The Shark Slides 12 months warranty protection plan is designed to give you peace of mind. Keep your lifestyle more gorgeous with outstanding accessories.

7. How Long Does Shipping Take？

As for processing time, we may need 1-3 days to prepare your order after placing your order. This is to make sure that your order is accurate. This processing time does not include shipping time. Products will be shipped within 5-15 days.

We are not responsible for the deviation of estimated transportation time caused by logistics carriers and natural disasters. (For more info, refer to Shipping Policy)

A Tracking email will be sent to you within 24hrs. Please follow up on your tracking No on USPS Logistics Website. If you are having trouble tracking your box, don’t hesitate to get in touch with us for assistance ([email protected])

8. Is there any fee for shipping?

We offer 5-15 Days Fast Free Shipping

9. Can the product be shipped out of the USA?

Yes. Provide free delivery service for most states in the USA.

10. How do I pay for my order?

We accept one payment method online, which is PayPal; you can be directed to log in to the PayPal page.

11. WITHOUT PayPal?

You don’t need a Paypal account to checkout. Paypal accepts all payment credit cards. Just select ‘Paypal’ and click the ‘Pay with Debit or Creditcard’ button.